Shipping Policy Overview
This Shipping & Returns document applies to all shoe orders placed through mauleathershoes.com with Imagie Technology Limited. By placing an order, you accept this document and the Terms of Service. This document governs shipping, returns, refunds, damaged item claims, and related customer obligations.
Order Processing
Imagie Technology Limited processes orders after payment authorization and address verification. Processing occurs on business days. Imagie Technology Limited may contact you if order details require confirmation. Processing time is separate from delivery time and does not guarantee a rapid delivery date.
Delivery Timeframes
Delivery timeframes are standard and depend on destination, carrier, and selected shipping service. Imagie Technology Limited does not guarantee rapid delivery times. Delivery estimates are provided by the carrier. Delays caused by weather, customs, carrier disruptions, or incorrect addresses are outside the control of Imagie Technology Limited.
Shipping Costs
Shipping costs are shown at checkout before payment. The buyer pays all shipping charges for the original order. Imagie Technology Limited does not adjust shipping charges after purchase unless required by law. Shipping charges are not refundable unless required by law.
Tracking
When available, tracking information is sent to the email address provided at checkout. Tracking may take time to activate. Imagie Technology Limited is not responsible for carrier tracking failures after shipment. Contact the carrier for delivery updates. Contact [email protected] for order issues.
Returns and Refunds Policy
Imagie Technology Limited provides a strict 14 days no-reason refund policy. You may request a return within exactly 14 days after receipt. The request must be submitted within this period. Returns requested after 14 days are not accepted. No reason is required. The item must meet the eligibility conditions in this document.
Return Eligibility
Items must be unused and in original packaging. Items must be returned with all original contents, tags, and shoe boxes. Items must not show signs of wear, outdoor use, damage caused by the buyer, alterations, or missing components. Imagie Technology Limited inspects all returns. Items that fail inspection are not accepted for refund. The buyer bears all return shipping costs. Imagie Technology Limited does not provide prepaid return labels and does not reimburse return shipping charges. Return shipping costs are paid completely by the buyer.
Step-by-Step Return Process
Step 1: Submit a return request within exactly 14 days after receipt. Send the request to [email protected]. Provide the order number and item description. No reason is required, but the request must be submitted.
Step 2: Wait for return authorization. Imagie Technology Limited will review the request and provide return instructions. Do not send items before receiving authorization.
Step 3: Pack the item securely. Use the original packaging. Include all original contents. The buyer bears all return shipping costs.
Step 4: Ship the item to the return address. The recipient must be Imagie Technology Limited, the contact phone is +852 6785 2860, and the specific return address is ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING, NO.2C, ARGYLE STREET, MONGKOK KOWLOON, HONG KONG.
Step 5: Provide the tracking number. Email the tracking number to [email protected]. Imagie Technology Limited is not responsible for returns lost in transit.
Step 6: Inspection. Imagie Technology Limited inspects the returned item after delivery. Inspection determines whether the refund is approved.
Step 7: Refund issuance. Approved refunds are issued to the original payment method. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. Imagie Technology Limited complies with applicable local law.
Refund Processing Times
Refund arrival time is at least 14 days from approval or from receipt of the returned item as applicable. Refunds may take longer based on payment provider, bank, or region. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. Imagie Technology Limited does not issue cash refunds. Original shipping charges are not refunded unless required by law. Return shipping costs are never refunded.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. Claims must be sent to [email protected]. Provide the order number, item description, photographs of damage or defect, and packaging condition. Claims submitted after exactly 7 days of receipt are not accepted. Imagie Technology Limited may require return of the item. The buyer bears all return shipping costs. Approved claims may receive replacement, repair, or refund at the discretion of Imagie Technology Limited, subject to this policy and applicable law.
Non-Returnable Items
Returns are not accepted for items that fail the eligibility conditions. Items must be unused and in original packaging. Items that are used, worn, altered, damaged by the buyer, missing tags, missing shoe boxes, or missing original contents are not accepted. Imagie Technology Limited does not accept returns for items that are not eligible under this document. This section does not create product-specific exceptions beyond the conditions stated here.
Exchanges
Imagie Technology Limited does not process direct exchanges. You may return an eligible item under the 14 days no-reason refund policy and place a new order. The buyer bears all return shipping costs for the return. New orders are subject to current availability, price, and shipping charges.
Order Cancellation
You may request cancellation before shipment. Send the cancellation request to [email protected]. If the order has shipped, cancellation is not available. You must use the return process. The buyer bears all return shipping costs. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions.
Chargebacks and Fraud Prevention
Do not file a chargeback before contacting Imagie Technology Limited. Chargebacks may delay refunds. Imagie Technology Limited may provide order and return records to payment providers. Fraudulent returns are reported. Customers must provide accurate information.
Policy Acceptance and Contact
By placing an order, you accept this Shipping & Returns document. This document is part of the Terms of Service. Imagie Technology Limited may update this document by posting changes on mauleathershoes.com. For questions, contact Imagie Technology Limited at [email protected], phone +852 6785 2860, or address ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING, NO.2C, ARGYLE STREET, MONGKOK KOWLOON, HONG KONG.